Frequently Asked Questions

SoleilDirect is a B2B platform exclusively for Subway/IPC EMEA franchisees. Access is restricted to approved Subway Stores only. If you are a Subway franchisee in the United Kingdom or Europe, please contact our support team or register for an account at https://register.soleildirect.eu.

In July 2024, Soleil upgraded its web presence and B2B platform. Only active accounts were migrated over. If you still need access, please re-register at https://register.soleildirect.eu.

The platform offers a self-service password reset. Click here to start the process. If you have forgotten the email address used for registration, please contact our support team.

If you have forgotten the e-mail address used during registration, please contact our support team.

Please reach out to the SoleilDirect Support Team for assistance. You can contact a live person via live chat on this website or click Contact Us in the main menu.

Please review the Delivery Information page or contact our Support Team using the live chat on this website or click Contact Us in the main menu.

Most technical issues can be resolved by clearing your browser cache. For instructions, refer to your browser's documentation.

If issues persist, please contact us via live chat on this website or click Contact Us in the main menu.

Yes, but on a case-by-case basis. Please contact our Support Team to initiate the returns process. You can contact a live person via live chat on this website or click Contact Us in the main menu.

SoleilDirect works closely with manufacturers and distributors to ensure high-quality products. If issues arise during shipping, please contact us for resolution.

You can contact a live person via live chat on this website or click Contact Us in the main menu.

SoleilDirect offers deliveries across the United Kingdom and Europe.

Once payment is received, orders are shipped the following business day. Shipping time depends on the destination, but we strive to deliver within a few days.

Typically, once payment is received, the order is processed and sent to our warehouse within a few hours. Check the My Orders section in your account for order status.

Please contact our Support Team as soon as possible. Note that due to our expedited shipping, most orders cannot be modified.

Once dispatched, you will receive a notification from our carrier. Tracking details will also be available under the My Orders section in your account.

SoleilDirect accepts Visa and Mastercard via Barclaycard Merchant Services. Bank Transfer is also available, but orders will not ship until payment is received.

We are currently exploring additional payment options and will communicate availability in the future. Contact the Support Team for more information on payment options.